Terms of service

These terms cover services provided by Hitch Marketing to you, the client. Using this site or buying a plan means you accept them. If you are agreeing on behalf of a business, you are confirming you are allowed to bind it.

One of three plans, each a monthly service plus a one-time setup:

• Site — $500 setup and $59 per month. A site that loads fast and says the right thing.
• Growth — $800 setup and $349 per month. One ad platform, run properly. Leads answered before you see them.
• Autopilot — $1200 setup and $699 per month. Both platforms, plus the automation that catches what you miss.

The same figures, with what each plan includes, are on the pricing page.

The specific scope for your account is written down in the kickoff document you receive after purchase. Where that document and this page disagree about scope, the kickoff document wins.

Subscriptions renew automatically each month on the date you started, at the price shown at checkout, until you cancel. Payment is taken by Stripe using the method you provide.

The setup fee is split: half is charged with your first month, and half is invoiced the day your site goes live and the responder demo passes.

Cancel at any time by emailing greighlin@hitch-marketing.com. Cancellation takes effect at the end of the billing month you have already paid for. There is no notice period, no exit fee, and no final invoice. Work continues normally through that final month.

Price changes apply only to future billing periods and you will be told at least 30 days beforehand, in writing.

Advertising budget is not part of these fees. Ad accounts are created in your business name, funded by your payment method, and billed to you directly by Meta and Google. That money never passes through Hitch Marketing and no percentage of it is taken. You are responsible for your own ad spend and for the payment method attached to those accounts.

What I do:

• Deliver the scope in your kickoff document.
• Reply to anything broken within two hours between 7am and 9pm, seven days a week, and to routine requests within one business day.
• Keep your accounts, logins, campaign structures, and message templates documented in writing and updated monthly.
• Tell you plainly when something is not working rather than hiding it in a report.

What you do:

• Provide access, assets, and approvals in reasonable time. Most delays trace back to waiting on these.
• Keep a valid payment method on the ad accounts.
• Approve message templates before automation goes live.
• Follow up on the leads the system hands you. Nothing here closes a job for you.
• Make sure the content you supply is yours to use and is accurate.

Automated email and text messages are sent on your behalf, from your business identity. You approve every template in writing before it is used. Automated texts include opt-out and help keywords, and opt-outs are honored automatically and permanently. Missed-call replies are only sent to numbers that called you first.

Sending automated texts from a US business number requires carrier registration in your business name. That process is run by the carriers, typically takes three to ten days, and can be rejected for reasons outside my control. It is the most common cause of a delayed launch, and any timing commitment for text automation starts once registration is approved. Email automation is unaffected and runs immediately.

You remain the sender of record for messages going out under your business name. I will build to the rules and will change any wording your attorney asks me to change, same day.

You own your domain, your website content, your ad accounts, your pixel and conversion data, your audiences, your customer records, your lead records, your message transcripts, and your response-time logs. On cancellation these transfer to you within five business days, in a format you can open.

I keep ownership of my own underlying templates, automation patterns, and internal tooling, which are reused across clients. Nothing containing your data is reused for anyone else.

What is collected while I hold those records, who it reaches, and how long it is kept is set out in the privacy policy.

Three specific promises carry refunds, described in full on the refund policy page. Outside those, monthly fees for a month already served are not refunded, because the work for that month has already been done.

Advertising outcomes depend on your market, your pricing, your capacity, your follow-up, and platform behavior nobody controls. No lead volume, cost per lead, revenue, or return is promised, and any such promise you receive from anyone in this industry should be treated with suspicion. What is promised here is the work, the timing, and the reporting.

To the extent the law allows, total liability for any claim is limited to the fees you paid in the three months before the claim arose. Neither side is liable for indirect or consequential losses such as lost profits. Nothing here limits liability for fraud or for anything that cannot lawfully be limited.

Third-party platforms — Meta, Google, Stripe, carriers, hosts — can change rules, reject accounts, or go down without warning. Those events are outside my control, though I will tell you immediately and work the problem.

I may end an engagement with 30 days written notice, or immediately for non-payment, abusive conduct, or a request to do something unlawful or against platform rules. If I end it for convenience, any prepaid unused time is refunded.

Changes to these terms will be posted here with a new date, and material changes will be emailed to active clients at least 30 days ahead. Questions go to greighlin@hitch-marketing.com.